Shipping Information And Returns
Shipping Information:
At Vekshartem, we’re dedicated to ensuring your orders are delivered promptly and securely. Here’s everything you need to know about our shipping process:
Shipping Options and Times:
USA and Canada:
- Regular Delivery: Up to 14 days.
- Express Delivery: 3-5 days.
Israel:
- Regular Delivery: Up to 14 days.
- Express Delivery: 1-2 days.
Please note that these shipping times are estimates and may vary depending on factors such as location and carrier delays.
Jewelry Production Time:
We take pride in crafting each piece of jewelry with care and precision. Please allow up to 14 days for the production of your jewelry. We don’t always have items readily available in stock, as we prioritize quality craftsmanship over mass production.
Tracking Your Order:
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery.
International Shipping:
We offer international shipping to select countries. Please be aware that international orders may be subject to customs clearance procedures and additional fees, which are the responsibility of the recipient.
Shipping Fees:
Shipping fees are calculated based on the weight of your order and your chosen shipping method. The exact shipping cost will be displayed at checkout before you finalize your purchase.
Returns Policy:
We want you to be delighted with your purchase from Vekshartem. Here’s what you need to know about our returns process:
Return Eligibility:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Initiating a Return:
If you need to return an item, please contact our customer service team within 30 days of delivery. We will provide you with further instructions and assist you with the returns process.
Return Shipping:
Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment.
Refunds and Exchanges:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to the original method of payment within a certain number of days. Exchanges for a different size, color, or style are subject to availability.
Contact Us For Any Questions Or Concerns
Vekshartem
“Jewelry with a connection!“
Lui Paster 18
Ashdod, Israel 7766502